Listening to users
With multiple services offered in multiple locations, part of Gateway Health’s strategic plan was to make their service offering much clearer to their clients and community, and to direct services to where they were most needed. Stakeholder workshops and community consultation were key throughout the website redevelopment and informed our core considerations for the overall structure, design and development of the website.
Designing for diverse regional communities
With a rapidly growing organisation that reaches a diverse, multi-cultural community and devastating events such as the 2019-2020 bushfires and COVID-19 this project threw up many challenges - but also demonstrated the real and important need for clear messaging and accessibility for those in regional communities.
Design for everybody
Our design adhered to the WCAG 2.1 guidelines (online), with improved accessibility using logical pathways for services, plain-English and terminology for client focused information, helpful accessibility tools for a better user experience and enhanced functionality for interactive features such as online medical bookings.
Symbols to help communication
A set of icons were designed to aid people who have language comprehension, learning, or reading difficulties to improve accessibility and to help them navigate information pathways.
"Sixheads stuck with us every step of the way throughout this painstaking redevelopment process"
Manager | Communication, Marketing and Service Development
"Sixheads stuck with us every step of the way throughout this painstaking redevelopment process, including extensive consultation inside and outside the organisation, and added significant value at every stage. I’d highly recommend the sixheads team for their diligence, patience, technical proficiency, practicality and – less tangibly but no less importantly – their positive work ethic and good hearted approach at all times."